At Future Drop , we strive to ensure customer satisfaction by providing high-quality products and exceptional services. The following return and exchange policy outlines the terms and procedures related to returning or exchanging products.

1. Conditions for Return and Exchange
Customers are entitled to request a return or exchange in the following cases:

• If the product has a manufacturing defect or was damaged upon receipt.
• If a product different from the original order was delivered.
• If the product is unused and in its original condition, including all accessories and packaging.

2. Return and Exchange Period

• Customers can submit a request for return or exchange within 7 days of receipt.
• Requests made after the specified period will not be accepted.

3. Return and Exchange Procedure

• Contact customer service via phone or email to submit your request.
• Provide order details such as the invoice number and product photos in case of defects or damage.
• Your request will be evaluated by our team, and a response will be provided within 2–3 business days.

4. Return and Exchange Fees

• If the issue is due to a defect or error by the company, all shipping costs will be covered by the company.
• If the return or exchange is requested due to a change of mind, the customer will bear the shipping costs.

5. Refund Process

• Refunds will be processed using the original payment method within 7 business days of request approval.
• The duration for receiving refunds may vary depending on the bank or payment gateway policies.

6. Exclusions from Return and Exchange Policy

• Products that have been used or tampered with cannot be returned or exchanged.
• Products purchased under special offers may not be eligible for return or exchange unless a defect is present.

7. Customer Support
For any inquiries regarding returns or exchanges, please contact us via:

• Phone: +966565250349
• Email: Support@futuredrop-sa.com

Future Drop – Committed to ensuring customer satisfaction and providing an exceptional shopping experience.